Corona virus update:
It is our primary goal to offer you the safest experience possible while providing you the best eye care possible. To that end, we have made considerable changes to our office policies and procedures which you should be aware of before entering our office.
Can I come in or should I reschedule?
If the patient or anyone in the household has had a positive COVID test, symptoms of COVID, or likely exposure to COVID, please make sure you self-quarantine for the proper length of time before coming to our office. According to current CDC guidelines, here is the amount of time you must wait before coming in to our office:
- Testing positive for COVID, but never develop symptoms: 10 days from the positive test. (source here)
- Testing positive for COVID, with symptoms: 20 days from symptom onset. (source here). Symptoms include:
- Sore throat
- Loss of Taste/Smell
- Runny nose
- Suspicion for significant exposure to COVID, but no testing done: 14 days from last contact with that person (source here). Examples of exposure include:
- You have had close contact with a specific person you know tested positive for COVID
- Your child’s school or another activity was shut down due to possible exposure.
- Recent travel. Per the Maryland Department of Health, if you have travelled to a state/country with a COVID-19 test positivity rate above 10%, you should get tested and self-quarantine at home until the test result is received. To find out the positivity of other states, click here.
If you are in one of the quarantine time periods as outlined above, we will reschedule you as soon as possible. If you have an urgent eye issue, don’t worry. Please just ask to speak with one of our doctors and we will figure out the best way to assist you.
Before your visit:
1) To decrease the time spent in our office, please come prepared with the insurance form (found HERE) and patient registration form (found HERE). You can print them out at home and complete before arriving to the office. Please remember to bring your insurance card as well.
2) Only the patient and one guardian will be permitted to the office. We cannot accommodate siblings or more than one guardian as this makes social distancing more difficult and increases the risk of transmission of COVID-19. If you have other children, please make arrangements in advance for who can watch them, as they will not be permitted in the office.
1) Patients (over age 2) and guardians MUST wear a mask covering their nose and mouth throughout their entire time in our office. The mask CANNOT be the type with a “valve”. Also, “gaiters” are not sufficient.
2) Patients and guardians will have their temperatures checked (non-contact) upon arrival. They will also be asked screening questions about symptoms (Fever/Chills, Cough, Sore throat, Nausea/Vomiting, Loss of Taste/Smell, Runny nose, Malaise, Headaches) as well as whether anyone has travelled to a hot spot or may have had an exposure.
3) Our check-in and check-out areas are protected by plastic barriers. Pardon our appearance!
During your visit:
1) We will be minimizing the use of our waiting room, and making our best effort to bring patients straight from the front desk into an exam room. If you wish to use the waiting room, rest assured that we are spacing appointments out such that there should never be more than a few people in the waiting room at a time. We also have removed all magazines and toys, and have spread out the chairs.
2) If you are being dilated, you will likely have the option of staying in your original private exam room while waiting. If you prefer to leave during this time (about 3o minutes), you also have the option of waiting outdoors or in your car.
3) Each room will be thoroughly cleaned and disinfected between patients. The doctors will be using additional protective gear, including plastic shields on the microscopes.
4) Our optical shop is able to serve you but please do not touch any frames, and wait for the optician to help you. Frames will be disinfected in between patients.
GETTING IN TOUCH WITH US
Our schedulers are working hard to get people in, but please be patient. We have many visits that had to be put off earlier on during the pandemic, and given the social distancing and other requirements, we can not see the same number of patients each day. Please call (410) 433-8488 and press 3 for scheduling. If you reach a recording, please leave a message and our staff will call you back within 1-2 business days.
If you do not need an exam but have questions about replacing glasses, press 7, and if you need help ordering contact lenses, press 6. If you have a true eye emergency, meaning sudden vision loss, significant eye pain, or an injury please press 1 to have the on-call ophthalmologist paged.
A BIG THANK YOU!
We would like to express our gratitude to People’s Bank, whose caring attention to small businesses such as our medical practice will enable us to keep our doors open and continue to provide care for your family for many years to come.